Digital Product Sales Are Final
Due to the intangible, non-returnable nature of digital products, all sales are considered final. We do not offer refunds, returns, or exchanges once a product has been purchased and delivered, whether or not the file has been downloaded.
This policy exists because:
Digital products cannot be “returned” in a traditional sense.
Once a file is delivered, there is no way to revoke access or verify non-usage.
Exceptions (Case-by-Case Basis)
While our policy is strict, we aim to be fair. In very limited cases, a refund may be issued if:
You were charged multiple times for the same product due to a technical issue
You accidentally purchased the same product more than once
To request such an exception, you must contact us within 7 days of purchase at support@orbexius.com providing:
Your order number
A detailed description of the issue
Any relevant screenshots or proof of error
Technical Issues
If you experience problems accessing or downloading a product:
Contact our support team immediately
We will assist you in troubleshooting and may offer an alternative download method
A technical issue is not a basis for a refund unless we are unable to deliver a functioning product within a reasonable timeframe.
Our Promise
We do everything we can to ensure our product pages are clear and informative. We encourage you to:
Read product descriptions carefully
Review previews or demos (if provided)
Contact us with questions before purchase
Your Rights Under UK & EU Consumer Laws
Under the Consumer Contracts Regulations (UK) and EU Directive on Consumer Rights (2011/83/EU), digital content is non-refundable once the download process has started. By purchasing from Social Canvas, you acknowledge that:
- You waive your right to cancel once the digital file has been accessed or downloaded.
- Refunds are only provided if the digital content is faulty, not as described, or inaccessible.
We comply with all relevant digital goods regulations and are committed to providing accurate product descriptions and high-quality files.
Your Rights Under U.S. Consumer Laws
Under the Consumer Contracts Regulations (UK) and EU Directive on Consumer Rights (2011/83/EU), digital content is non-refundable once the download process has started. By purchasing from Social Canvas, you acknowledge that:
- You waive your right to cancel once the digital file has been accessed or downloaded.
- Refunds are only provided if the digital content is faulty, not as described, or inaccessible.
We comply with all relevant digital goods regulations and are committed to providing accurate product descriptions and high-quality files.
Thank you for understanding and respecting the nature of digital content.